零基础做跨境电商，被客户的提问、要求退货的英文搞到焦头烂额？本文就列出常用的英文缩写和退货应对：

1、常见提问应对
Thanks for contacting us and sorry for keeping you waiting。

感谢您与我们联系，很抱歉让您久等了。

If you have any further questions, Please feel free to contact us.

如果您还有其他问题，请随时与我们联系。

2、收到客户投诉
（1）客户投诉货物破损但没有给照片

Thanks for contacting us and sorry for keeping you waiting。We need some additional information for this case, which is key to the result.Could you please send us the pictures of the damaged items/parts you mentioned?Therefore, we can process a replacement request for you as soon as possible.Hope you can understand and look forward to your prompt reply.If you have any further questions, Please feel free to contact us.

感谢您与我们联系，很抱歉让您久等了。对于这个情况，我们还需要一些额外的信息，您能否把您提到的损坏物品 / 部件的照片发送给我们呢？这样的话，我们就能尽快为您处理更换请求。希望您能理解，期待您的及时回复。如果还有其他问题，请随时与我们联系。

（2）客户投诉缺少零部件

Could you kindly please highlight the missing parts on the attached manual?

Perhaps we can send you the replacement parts to solve the problems.

If you have any further questions, Please feel free to contact us.

Look forward to your reply.

麻烦您在附上的使用手册中标注出缺失的部件，我们给您寄送替换部件。如果您还有其他问题，请随时与我们联系。期待您的回复。

（3）客户投诉没收到货

 I do apologize for the delay of delivery, due to uncertain factors, for example, enormous parcels in the warehouse or the mistakes of delivery companies, this situation happened sometimes.I will contact the delivery company and confirm the current state of your parcel.Once I get the latest news about your parcel, I will contact you in no time.I do appreciate that if you have patience for my process in this delivery.

对于送货延迟我深感歉意。由于一些不确定因素，比如仓库里包裹太多，或者是快递公司的失误，这种情况有时会发生。我会联系快递公司，确认你包裹的当前状态。一旦我得到关于你包裹的最新消息，会立刻联系你。如果你能在此次送货过程中保持耐心，我将不胜感激。